Privacy Policy

At Down Low Media, we are committed to protecting your privacy and handling your personal information in accordance with British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

When you place an order or create an account, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Billing and shipping address
• Payment information (processed securely by our payment provider)
• Order history
• Information required to identify and deliver your photographs

How We Use Your Information

We use your personal information to:

• Process and fulfill your photo orders
• Deliver digital downloads and print products
• Communicate about your order
• Provide customer support
• Improve our services
• Meet legal and accounting requirements

We do not sell or rent your personal information to third parties.

Sharing Your Information

We only share your information with trusted service providers necessary to operate our business, including:

• Payment processors
• Print fulfillment partners
• Shipping providers
• Website and gallery hosting services (including GotPhoto)

These providers are required to protect your information and only use it for the services they provide.

Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

You may request access to your personal information or ask that inaccurate information be corrected by contacting us.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

support@downlowmedia.ca